A user is observing the "Error Connecting to Database" message when attempting to use the Parts Picker feature in AutoSPRINK or AlarmCAD.
The user does not have the Microsoft ODBC Driver 13 for SQL Server installed.
Click here to download the driver, then install it.
If the Microsoft ODBC Driver 13 for SQL Server is already installed, and the user still observes the error, the M.E.P.CAD Parts Picker URL may be restricted by a firewall.
Configure your firewall/proxy. Forward the following information to your IT department.
In order for the Parts Picker to communicate with our cloud parts database, the following URLs for AutoSPRINK and AlarmCAD (respectively) must be whitelisted on any firewall or proxy: